I hope so, because yesterday was just depressing.
After my "Bar driving" experience, I decided to call the AT&T store and see what, if anything, they could suggest to "improve your experience" -- like being able to make a freakin' phone call from home! or receive one!
While "Bruce" was polite and appologetic, he didn't really offer any solution to my issue with the AT&T network. No known tower problems, no knowledge of when or if they would address the East Lansing "dead zone". I pried out of him that a repeater anntenna might help, but they don't know of anything. "We just refer people to anntenna.com" or Wireless Giant (a local accessory store). He concluded (actually several times during the call), noting that there is a 14-day return policy on the iPhone. Sad, just sad.
My wife suggested I call Apple. (well, duh! good idea!).
I was on hold for about 2 minutes to the support number that was included in my activation e-mail (AT&T's local store answered as soon as I got through the menus). "Steve" in Cupertino (or where ever), heard out my problem, but had no suggestions either, short of wireless.att.com and apple.com/support discussion forums. He opined that describing the return policy was not the best response to a problem with "No Service" on the cell network. He was also puzzled (or at least silent) about the "baseband log" files that have appeared on my Windows computer ("I don't know much about that"), even when I described the contents as looking like records of failed phone calls that may be being sent back to the Apple mother ship. (Is Apple watching us? Are they gathering data on the "quality" of the AT&T network to bludgeon them with? I hope so!)
Today, we are going to visit my son in Chicago (also an MSU Computer Science grad), enjoy some of the food at "Taste of Chicago", watch a Chicago Fire MLS soccer match at Toyota park, and (suprise!) show off the iPhone. Coverage ought to be wonderful.
It's 07-07-07! It ought to be my lucky day...